Shipping & Delivery

Estimated Time

Australian, UK & US — we offer an estimated delivery time of 12-25 days. Although we generally beat these estimates, certain things like delays at customs or processing time can effect delivery time.

Worldwide — For all other countries delivery times can be estimated at 20-40 days. We generally beat these estimates although circumstances such as delays at customs or processing times can cause longer than expected shipping times which is why we factor in slightly longer periods for “Rest of the World” clients.

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

COUNTRIES

We deliver to all countries worldwide, excluding the following 5 countries: Cuba, Iran, Iraq, Syria and North Korea.

PROCESSING & SHIPPING TIMES

Do note that processing times are NOT included in Shipping times. It is the time we need to verify your order verification, tailor it, last quality check and packaging. 
All orders are sent to the warehouse for dispatch within 24 hours after the order is placed. Please allow an additional 2-4 working days for your orders to be processed before they are shipped by the respective shipping methods.

STANDARD SHIPPING TIMES

Shipping times refers to the time it takes for items to be shipped from the warehouse to your doorstep.

US & Europe shipping: items usually take between 7 and 19 days to arrive at their destination but can take longer from time to time. Experiencing very high demand, please allow 14 to 35 days for delivery.

Estimated delivery dates exclude handling time, and will depend on shipping service selected and receipt of cleared payment. We will not be held responsible for any delays that are out of our control (Example: Customs delays / holiday or peak period congestion / bad weather conditions / local post office did not deliver / the client did not pick up the package at his local post office etc.).

Depending on stock availability, if your shipping address is close to one of our warehouses located across the globe, it can arrive earlier than expected.
We strive to provide top-of-the-line delivery speeds across the world. Please do not be alarmed if our order arrives in more than one package. This is because we expedite orders whenever we can to speed up the delivery process.

Multiple Item Orders

As noted previously, we source our products from multiple suppliers around the globe. That being said, when ordering multiple items there is the odd chance your products will be shipped to you from different suppliers thus different shipping schedules.

SHIPPING TO REMOTE LOCATIONS

We are committed to providing customers with the best delivery service, which is why we are continuing to offer coverage to more parts of the world than any other company. As delays are highly possible, please allow additional time for delivery in addition to the estimated shipping time.

UNDELIVERED PACKAGES

If a package is not deliverable and returned to us, we are unable to re-ship it without an additional shipment payment from the customer.

All undelivered packages will be processed as a return. Store-credit will be sent (excluding shipping costs amounting up to $30.00 USD) to the customer’s account.

CUSTOMS FEES

We do not take responsibility for any import fees such as VAT, fees must be paid by yourself. If you are unsure if your order is applicable for import fees, please check your local government’s website and note that orders will be dispatched from United States, Japan, China or Hong Kong depending on stock availability at our global warehouses.

SHIPPING PREFERENCES

Your shipping address can be modified on your checkout page. If you have a change to your shipping address after placing an order, you can send us an email. We ask that you contact us at [email protected] to request for any modification; Please note, however, that once your ordered has shipped, we cannot make changes to the shipping address.

FURTHER INQUIRIES

Please contact us if you require any additional information regarding shipping and tracking your orders at [email protected]
Our support team is on hand 24/7 to assist you.